The IVR Clinic with Allison Smith
The 15 Commandments of IVR Commandment #12: “Read The Copy Out Loud” I can almost *feel* the resistance to this concept – the latest installment in my 15-part-series: “The 15 Commandments of IVR”: Commandment #12: “Read The Copy Out Loud”. You’ve written your IVR script. You’ve silently read it over and over – you may [...]
