The IVR Clinic with Allison Smith – The 15 Commandments of IVR
We’re in the homestretch now! Only four more Commandments to tackle after this installment – and today’s topic has raised a lot of debate and excitement amongst my “IVR Dojos” – my IVR experts who have helped and advised me along the way with this blog. Today, we’re dealing with Commandment #11: “Don’t Go Overboard With Niceties” – a very bad tendency that a good many IVR writers and the designers of on-hold systems in particular fall victim to.
